JOB ROLE ADDED
Timeshare Operations Director
Leads timeshare operations; drives strategy, manages P&L, ensures growth, develops teams. KPIs: Revenue >$30M, occupancy >85%, owner satisfaction >4.8/5, retention >92%, sales efficiency >target, employee engagement >85%.
Technical & Domain Mastery
5 competencies
- Strategic planning execution tools
- Market research competitive intelligence
- Financial planning P&L management
- Timeshare enterprise management platform
- Business intelligence operations analytics
Cognitive & Analytical Excellence
5 competencies
- Market positioning differentiation planning
- Financial performance profitability evaluation
- Timeshare strategy formulation direction
- Operational efficiency optimization analysis
- Owner experience enhancement assessment
Leadership & Ethical Stewardship
5 competencies
- Executive talent development strategy
- Organizational vision operations excellence
- Owner relationship integrity stewardship
- Regulatory compliance governance responsibility
- Industry standards thought leadership
Strategic & Business Acumen
5 competencies
- Operational efficiency target achievement
- Strategic growth execution ownership
- Team culture development responsibility
- Timeshare P&L full accountability
- Owner satisfaction excellence commitment
Collaboration & Influence
5 competencies
- Industry association leadership representation
- Executive leadership team strategy
- Board stakeholder governance reporting
- Owner advisory council relationship
- Regulatory authorities compliance liaison
Innovation & Adaptive Learning
5 competencies
- Operational excellence process improvement
- Growth strategy market expansion
- Business model innovation evolution
- Owner experience transformation programs
- Leadership capability development advancement
JOB ROLE ADDED
Timeshare Marketing Manager
Drives timeshare marketing; generates leads, manages campaigns, analyzes performance, supports sales. KPIs: Lead generation >500/month, campaign ROI >4:1, tour conversion >25%, cost per tour <$200, brand awareness >65%, digital engagement >8%.
Technical & Domain Mastery
5 competencies
- Marketing automation platform CRM
- Lead management tracking system
- Campaign analytics performance dashboard
- Content management digital assets
- Social media advertising platform
Cognitive & Analytical Excellence
5 competencies
- Target audience segmentation strategy
- Campaign messaging positioning development
- Marketing ROI attribution measurement
- Lead quality qualification criteria
- Channel performance effectiveness evaluation
Leadership & Ethical Stewardship
5 competencies
- Marketing transparency ethical practices
- Lead quality accuracy commitment
- Content authenticity truthfulness advocacy
- Professional marketing standards demonstration
- Brand integrity representation stewardship
Strategic & Business Acumen
5 competencies
- Lead generation target achievement
- Campaign ROI optimization focus
- Tour conversion support commitment
- Cost efficiency management dedication
- Brand awareness growth responsibility
Collaboration & Influence
5 competencies
- Sales team lead coordination
- Tour operations conversion partnership
- External agencies creative collaboration
- Owner services referral program
- Corporate brand standards alignment
Innovation & Adaptive Learning
5 competencies
- Campaign creative innovation development
- Content storytelling enhancement advancement
- Digital marketing technique optimization
- Lead generation strategy experimentation
- Performance analytics insight identification
JOB ROLE ADDED
Timeshare Maintenance Manager
Manages timeshare maintenance; oversees facilities, ensures quality, controls costs, manages teams. KPIs: Unit readiness >98%, owner satisfaction >4.7/5, maintenance cost <target, work order completion >95%, safety compliance 100%, team productivity >88%.
Technical & Domain Mastery
5 competencies
- Staff scheduling labor optimization
- Facilities maintenance management system
- Work order tracking completion platform
- Inventory spare parts management
- Owner feedback quality monitoring
Cognitive & Analytical Excellence
5 competencies
- Quality standard compliance monitoring
- Maintenance priority urgency assessment
- Resource allocation workflow optimization
- Cost management efficiency analysis
- Team capability performance evaluation
Leadership & Ethical Stewardship
5 competencies
- Cost accountability stewardship responsibility
- Quality culture standards advocacy
- Safety culture enforcement governance
- Maintenance team leadership development
- Service excellence building ownership
Strategic & Business Acumen
5 competencies
- Safety compliance perfect adherence
- Unit readiness target achievement
- Owner satisfaction score accountability
- Cost management budget focus
- Work completion efficiency commitment
Collaboration & Influence
5 competencies
- Maintenance staff team supervision
- Owner services quality coordination
- Procurement vendor partnership
- Operations facility standards liaison
- Safety compliance regulatory coordination
Innovation & Adaptive Learning
5 competencies
- Team capability development initiatives
- Quality standard elevation programs
- Maintenance operations efficiency improvement
- Preventive maintenance program development
- Cost control waste reduction strategy
JOB ROLE ADDED
Owner Relations Manager
Manages owner relations; handles escalations, develops programs, drives retention, ensures loyalty. KPIs: Owner satisfaction >4.8/5, retention >90%, NPS >75, escalation resolution >95%, referrals >25%, program engagement >70%.
Technical & Domain Mastery
5 competencies
- Owner relationship CRM management
- Escalation tracking resolution system
- Loyalty program engagement platform
- Owner feedback analytics monitoring
- Communication owner community portal
Cognitive & Analytical Excellence
5 competencies
- Owner relationship health assessment
- Escalation root cause analysis
- Retention risk identification prediction
- Program effectiveness evaluation measurement
- Owner satisfaction trend analysis
Leadership & Ethical Stewardship
5 competencies
- Service excellence culture building
- Owner relations leadership advocacy
- Escalation resolution fairness integrity
- Owner loyalty relationship stewardship
- Professional standards modeling responsibility
Strategic & Business Acumen
5 competencies
- NPS score improvement focus
- Owner satisfaction target achievement
- Retention rate maintenance accountability
- Escalation resolution success commitment
- Program engagement growth dedication
Collaboration & Influence
5 competencies
- Owner services team supervision
- Sales quality feedback coordination
- Operations service delivery liaison
- Marketing owner programs collaboration
- Finance billing issue resolution
Innovation & Adaptive Learning
5 competencies
- Owner experience program innovation
- Escalation resolution process enhancement
- Retention strategy optimization advancement
- Program engagement improvement refinement
- Owner communication approach development
JOB ROLE ADDED
Timeshare Tour Coordinator
Coordinates timeshare tours; schedules presentations, manages flow, ensures experience, supports sales. KPIs: Tour capacity >95%, wait time <15 mins, tour satisfaction >4.6/5, gift fulfillment 100%, show rate >80%, tour quality >92%.
Technical & Domain Mastery
5 competencies
- Tour scheduling management system
- Guest flow tracking capacity monitoring
- Gift inventory fulfillment tracking
- Sales rep assignment coordination
- Guest experience feedback collection
Cognitive & Analytical Excellence
5 competencies
- Tour capacity optimization planning
- Guest flow timing coordination
- Sales rep matching guest suitability
- Gift program compliance verification
- Tour experience quality assessment
Leadership & Ethical Stewardship
5 competencies
- Guest respect courtesy treatment
- Professional tour operations standards
- Gift program integrity compliance
- Tour quality commitment responsibility
- Guest experience stewardship advocacy
Strategic & Business Acumen
5 competencies
- Guest satisfaction score commitment
- Tour capacity utilization target
- Wait time minimization focus
- Gift fulfillment accuracy dedication
- Tour quality excellence responsibility
Collaboration & Influence
5 competencies
- Guests tour attendees greeting
- Sales representatives coordination
- Marketing tour generation partnership
- Operations facility readiness liaison
- Management tour metrics reporting
Innovation & Adaptive Learning
5 competencies
- Tour operations efficiency improvement
- Guest flow optimization refinement
- Sales coordination effectiveness enhancement
- Gift program management advancement
- Guest experience quality elevation
JOB ROLE ADDED
Owner Services Coordinator
Serves timeshare owners; handles inquiries, manages reservations, resolves issues, ensures satisfaction. KPIs: Owner satisfaction >4.7/5, reservation accuracy >99%, response time <4 hrs, issue resolution >90%, retention rate >85%, positive feedback >88%.
Technical & Domain Mastery
5 competencies
- Owner services management CRM
- Reservation booking exchange system
- Maintenance fee billing platform
- Communication owner portal messaging
- Service request tracking resolution
Cognitive & Analytical Excellence
5 competencies
- Service recovery approach selection
- Owner inquiry classification triage
- Reservation availability search optimization
- Issue resolution strategy formulation
- Owner satisfaction driver identification
Leadership & Ethical Stewardship
5 competencies
- Service reliability commitment integrity
- Professional owner service standards
- Owner privacy confidentiality protection
- Issue resolution fairness advocacy
- Owner relationship stewardship responsibility
Strategic & Business Acumen
5 competencies
- Response timeliness efficiency commitment
- Owner satisfaction score contribution
- Reservation accuracy perfection focus
- Issue resolution success dedication
- Retention rate maintenance responsibility
Collaboration & Influence
5 competencies
- Reservations booking coordination
- Timeshare owners service assistance
- Maintenance operations liaison
- Billing finance account management
- Sales referral program coordination
Innovation & Adaptive Learning
5 competencies
- Problem resolution technique enhancement
- Service recovery skill development
- Owner communication approach refinement
- Reservation system proficiency improvement
- Owner relationship cultivation advancement
JOB ROLE ADDED
Timeshare Sales Representative
Sells timeshare ownership; generates tours, presents offerings, closes sales, builds relationships. KPIs: Tours >100/month, closing rate >20%, sales volume >$1M/year, satisfaction >4.5/5, referrals >15%, compliance 100%.
Technical & Domain Mastery
5 competencies
- CRM timeshare sales management
- Presentation sales tools materials
- Contract processing documentation system
- Tour scheduling coordination platform
- Compliance regulatory tracking checklist
Cognitive & Analytical Excellence
5 competencies
- Prospect qualification need assessment
- Sales presentation customization strategy
- Objection handling negotiation technique
- Closing timing opportunity recognition
- Financing option suitability matching
Leadership & Ethical Stewardship
5 competencies
- Professional sales standards demonstration
- Client best interest priority advocacy
- Transparent disclosure ethical honesty
- Compliance regulation strict adherence
- Sales integrity reputation stewardship
Strategic & Business Acumen
5 competencies
- Tour volume target achievement
- Closing rate conversion focus
- Sales revenue quota commitment
- Client satisfaction service dedication
- Compliance perfect adherence responsibility
Collaboration & Influence
5 competencies
- Prospects tour guests engagement
- Marketing lead generation coordination
- Sales management performance reporting
- Finance contract processing liaison
- Owner services client transition handoff
Innovation & Adaptive Learning
5 competencies
- Sales technique persuasion refinement
- Product knowledge comprehensive expansion
- Presentation delivery skill enhancement
- Relationship building cultivation development
- Closing confidence advancement improvement
JOB ROLE ADDED
Corporate Hospitality Director
Leads corporate hospitality; drives strategy, manages P&L, develops partnerships, ensures growth. KPIs: Revenue >$20M, profit margin >25%, client satisfaction >4.9/5, account retention >95%, market leadership >30%, team engagement >88%.
Technical & Domain Mastery
5 competencies
- Strategic planning execution tools
- Market research competitive intelligence
- Enterprise hospitality management platform
- Business intelligence client analytics
- Financial planning P&L management
Cognitive & Analytical Excellence
5 competencies
- Market positioning differentiation planning
- Partnership ecosystem development assessment
- Financial performance optimization analysis
- Corporate hospitality strategy formulation
- Client relationship portfolio strategy
Leadership & Ethical Stewardship
5 competencies
- Executive talent development strategy
- Client partnership integrity stewardship
- Organizational vision hospitality excellence
- Market innovation thought leadership
- Industry standards advocacy responsibility
Strategic & Business Acumen
5 competencies
- Market leadership positioning achievement
- Strategic growth execution ownership
- Corporate P&L full accountability
- Client satisfaction excellence commitment
- Team culture development responsibility
Collaboration & Influence
5 competencies
- Executive leadership team strategy
- Corporate clients C-suite relationships
- Vendor partners strategic alliances
- Sales leadership revenue coordination
- Board stakeholder governance reporting
Innovation & Adaptive Learning
5 competencies
- Service delivery model transformation
- Market opportunity exploration identification
- Partnership network expansion development
- Industry trend integration advancement
- Corporate program innovation evolution
JOB ROLE ADDED
Corporate Hospitality Manager
Manages corporate hospitality; develops programs, coordinates services, ensures satisfaction, drives engagement. KPIs: Program participation >500 clients/year, satisfaction >4.8/5, program ROI >3:1, repeat rate >80%, innovation score >4.6/5, revenue growth >30%.
Technical & Domain Mastery
5 competencies
- Hospitality program management software
- Client engagement tracking analytics
- Event coordination planning platform
- Budget management ROI tracking
- Communication client relationship portal
Cognitive & Analytical Excellence
5 competencies
- Budget allocation resource optimization
- Program design client appeal strategy
- Event logistics complexity planning
- Client engagement measurement evaluation
- Program ROI effectiveness assessment
Leadership & Ethical Stewardship
5 competencies
- Client relationship integrity stewardship
- Program excellence leadership advocacy
- Innovation creativity thought commitment
- Budget transparency ethical responsibility
- Service culture building excellence
Strategic & Business Acumen
5 competencies
- Program participation target achievement
- Client satisfaction score accountability
- ROI optimization profitability focus
- Repeat engagement retention commitment
- Revenue growth expansion dedication
Collaboration & Influence
5 competencies
- Corporate clients program delivery
- Event coordinators execution partnership
- Vendors service provider coordination
- Sales team client acquisition collaboration
- Marketing program promotion alignment
Innovation & Adaptive Learning
5 competencies
- Vendor relationship cultivation development
- Program innovation creativity development
- Event experience enhancement advancement
- Client engagement strategy optimization
- Budget efficiency improvement refinement
JOB ROLE ADDED
Executive Transportation Coordinator
Coordinates executive transportation; manages bookings, ensures service, maintains fleet, handles logistics. KPIs: On-time >99%, vehicle quality >98%, client satisfaction >4.9/5, safety incidents 0, fleet utilization >85%, cost efficiency >90%.
Technical & Domain Mastery
5 competencies
- Transportation management dispatch system
- Fleet tracking GPS monitoring
- Driver coordination scheduling platform
- Vehicle maintenance tracking system
- Client preference transportation database
Cognitive & Analytical Excellence
5 competencies
- Transportation logistics timing coordination
- Vehicle assignment client preference
- Route optimization traffic planning
- Driver quality service assessment
- Fleet maintenance scheduling management
Leadership & Ethical Stewardship
5 competencies
- Professional transportation service standards
- Client safety absolute priority
- Driver respect professional treatment
- Vehicle quality commitment responsibility
- Service reliability stewardship advocacy
Strategic & Business Acumen
5 competencies
- Safety compliance perfect adherence
- On-time delivery perfect achievement
- Vehicle quality standard maintenance
- Client satisfaction excellence focus
- Fleet efficiency optimization commitment
Collaboration & Influence
5 competencies
- Executive clients transportation requests
- Drivers chauffeur coordination
- Fleet maintenance vehicle readiness
- Event coordinators timing synchronization
- VIP services client liaison
Innovation & Adaptive Learning
5 competencies
- Client service personalization enhancement
- Transportation logistics efficiency improvement
- Driver coordination optimization refinement
- Fleet management effectiveness advancement
- Cost efficiency resource utilization